Digitizing FAQs
What file formats can I send?
What file formats can I send?
Almost anything — PNG, JPG, PDF, AI, EPS, SVG, even a photo of your existing merchandise. Higher-resolution art produces the cleanest result, but our team works with what you have.
What do I receive when digitizing is done?
What do I receive when digitizing is done?
A production-ready stitch file for your logo plus a photo of a real stitch-out sewn on our machines, sent to you for approval before production.
Is digitizing a one-time fee?
Is digitizing a one-time fee?
Yes — once your logo is digitized and approved, we keep the file for your future orders. You only pay again if you change the artwork or need a different size/placement that requires a new file.
Why does embroidery need a special file — can't you use my PNG?
Why does embroidery need a special file — can't you use my PNG?
A PNG only describes pixels. An embroidery file describes thread: stitch types, angles, densities, underlay and color stops. Creating that map well takes an experienced digitizer — it's why two shops can sew the same logo with very different results.
How long does digitizing take?
How long does digitizing take?
Most logos are digitized and stitch-proofed quickly — contact us via chat or the contact page for the current turnaround on your design.